Returns, Cancellations and Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase.

Please note that customised items and digital downloads are not eligible for return, cancellations or exchange. 

To start a return, you can contact me at slinky.sketches@gmail.com. If your return is accepted, I you can send your item to the return address provided. Please note I do not pay for return shipping. If you are located in Bristol you have the option to drop your item back to me. 

You can always contact me for any return question at slinky.sketches@gmail.com.

Damages and issues
Please inspect your order upon reception and contact me immediately if the item is defective, damaged or if you receive the wrong item, so that I can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items) and digital downloads (digital planners). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, I cannot accept returns on sale items or gift cards.

Exchanges
All items are made to order and processing time is between 1-7 business days so please contact slinky.sketches@gmail.com if you are looking to change a product as there be time to change it. If your product has already been made and dispatched the order will need to be returned before a new product can be sent out.

Refunds
We will notify you once I have received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.